Privacy Policy

Update Date: December 12, 2023

Welcome to Glorreayah Couture, where we bring your dress design dreams to life. We understand the importance of your privacy and appreciate your trust in us; therefore, we are committed to protecting your personal information diligently. This policy is your guide to understanding how we handle your information.
Do we need the below delivery details, Return policy listed under the Privacy policy? I think this should be removed. It is mentioned in other places in he document where it appears to be more relevant.

Cookies:

We use cookies to enhance your experience on our site. By agreeing to the use of cookies, you are helping us collect useful information to analyze patterns and provide services, products, and custom dress designs that precisely meet your needs.

Information We Collect:

We are committed to collecting information that helps us provide the best service, whether the information is provided by you directly or collected through various technologies like cookies. This information includes the following:
• Information you provide us directly when placing orders or communicating with us.
• Information we automatically collect when you visit our site or use our services, using technologies such as cookies and server logs.
• Information we obtain from other sources, such as commercially available sources.
This information allows us to understand your needs and interests and to personalize your experience with us better.

Information Usage:

We use the information we collect to fulfill your requests and provide products, services, and designs that match your requests. We also use this information to inform you about other products and services offered by Glorreayah Couture. Generally, we commit not to share your personal information with third parties unless we have your explicit consent to do so.
(In what instance are we sharing this information with a third party and for what purpose? The word “Generally” excuses us for sharing their information and would like to know why and to whom this would serve a purpose? Either we commit to not sharing this info with others or we don’t. We have had several people approach us for business opportunities provided we share our customer lists with them and have walked away for the deals as a result.)
Our Commitment to Protecting Your Privacy:
We value your trust, are committed to meeting your expectations, and working with you to address any privacy concerns. We work hard to protect your information. We also commit to complying with applicable data protection laws. Should you encounter any privacy-related issues, please contact us immediately (all contact information is detailed at the end of this policy).

Policy Updates:

We reserve the right to update our privacy policy periodically. It is advisable to review this page regularly to learn about the latest changes.
For any additional inquiries or concerns regarding the privacy policy, please contact us (all contact information is detailed at the end of this policy).

Thank you for your trust in us, and we always look forward to serving you in the best possible way and realizing your dress design dreams.

Contact Information:

We are here for you! For any inquiries or assistance, you can contact us at any time through the following contact means:
• Landline: +971 4 2407082
• Mobile: +971 54 3247140
• Email: info@glorreayah.com

Terms & Conditions

Thank you for visiting the Glorreayah Couture website, owned and operated by Glorreayah Couture . These terms and conditions govern your use of the site and any products or services provided through the site. By accessing or using the site, you agree to adhere to these terms and conditions. If you do not agree with any part of these terms and conditions, please do not use the site.

1. Product Information and Pricing

1.1 Product Descriptions: We make great efforts to ensure the accuracy, completeness, and timeliness of the information, descriptions, and images of the products listed on the site. However, we do not guarantee that product descriptions or other content on the site are error-free, complete, reliable, or current. If you receive a product that does not match the description on the site, your sole remedy is to return it in an unused condition.

1.2 Pricing: Prices listed on the site are in the specified currency and are subject to change without notice. We make great efforts to ensure pricing accuracy, but errors may occur. In the event of a pricing error, we reserve the right to cancel or refuse any orders placed at the incorrect price, even post order confirmation.

2. Orders and Payments

2.1 Order Acceptance: When you place an order on the site, it constitutes an offer to purchase the products, services, or dresses. We reserve the right to accept or reject your order for any reason, including but not limited to, product availability, errors in product information, or suspected fraudulent activity.

2.2 Payment: You agree to provide accurate and complete payment information when placing the order. You authorize us to collect the total amount of the order from the provided payment method, including applicable taxes and shipping fees. We use secure payment processing services, but we are not responsible for any unauthorized access to or disclosure of your payment information.

3. Shipping and Returns

3.1 Shipping: Our mission does not solely lie in designing and delivering unique dresses, but also ensuring they reach you in excellent condition. We guarantee delivery while ensuring the quality of packaging and maintaining the elegance of the dress, following the procedures below:
• Delivery within the United Arab Emirates takes 10 working days for ready-made clothing (size adjustments only), while custom-designed clothing require 30 working days (this may vary depending on the design).
• For deliveries outside the United Arab Emirates, delivery time requires 15 working days for ready-made clothes, and approximately 35 working days for custom-made clothing (this may vary depending on the design).
We are not responsible for shipping delays (or delivery) beyond our control, such as customs clearance or carrier issues.
(Do We need to mention anything regarding our limited liability to the price paid for the dress should damage occur during shipping?)
3.2 Returns: Our return policy is detailed separately on this site. Please review the return policy prior to purchasing. If you wish to return a product, you are responsible for complying with the return policy and any associated costs.

4. Limitation of Liability

4.1 Disclaimer: The site and its contents are provided “as is” without any warranties or representations of any kind, whether express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, accuracy, or non-infringement.

4.2 Liability Limitation: To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of the site, even if informed of such. Despite the rare possibility of such damages occurring; our entire liability to you shall only amount to the payment you made for the specific product or service concerned.

5. Indemnification

You agree to indemnify, defend, and hold us harmless from any claims, losses, damages, liabilities, costs, or expenses (including legal fees) arising from or related to your use of the site, violation of these terms and conditions, or infringement of any intellectual property or other rights of any third party.

6. Suspension or Termination of Access

We reserve the right, at our sole discretion, to terminate or suspend your access to the site at any time without prior notice or liability, for any reason, including but not limited to breach of these terms and conditions.

7. Changes to the Terms and Conditions

We may update or modify these terms and conditions from time to time. The amended terms and conditions will be posted on this page with an amended “Effective Date”. Your continued use of the site following any changes constitutes your acceptance of such changes.

8. Contact Us

If you have any questions, concerns, or requests regarding these terms and conditions or the use of the site, please contact us at:
• Landline: +971 4 2407082
• Mobile: +971 54 3247140
• Email: info@glorreayah.com

We will respond to your inquiries as soon as possible!

Cancellation Policy

At Glorreayah, we understand that circumstances may arise where you need to cancel your order. We aim to provide a smooth shopping experience and meet your needs to the best of our ability. Please review our cancellation policy below to understand the guidelines and procedures for canceling an order placed on our e-commerce site.

1. Cancellation Request

1.1 Cancellation Period: We understand that desires may change, so we strive to ensure your complete satisfaction with everything you purchase from Glorreayah, but in the event of a return decision, we would like to point out that returns are only allowed for ready-made clothing (the return includes only the value of the dress or product and does not include the cost of delivery). Unfortunately, returns for custom-made products are not permitted.

1.2 Cancellation Request: To request a cancellation, please contact our customer support team as soon as possible. You can reach us via:
• Landline: +971 4 2407082
• Mobile: +971 54 3247140
• Email: info@glorreayah.com
Please provide your order details, including the order number, so we can assist you promptly.

2. Refund Process

2.1 Refund Eligibility: If your order is eligible for cancellation, we will initiate the refund process using the same method you used to pay as soon as possible.

2.2 Refund Method: Refunds will be issued using the original payment method used during the purchase. It may take some time for the refunded amount to appear in your account, depending on your bank or payment provider.

3. Order Modifications

Modification Requests: If you wish to modify your order after submission, please contact our customer support team as soon as possible. We will do our utmost to accommodate your requests; however, please note that order modifications are subject to availability, how far along we are in the process, and may not always be possible, especially if the order has already been processed for shipping.

4. Out of Stock Items

Availability: On rare occasions, some items may become unavailable after placing the order. If any item in your order is out of stock, we will notify you immediately and offer alternatives if available. You will have the option to proceed with the modified order, replace the item with another product, or cancel the affected item or the entire order.

5. Changes to the Cancellation Policy

Policy Updates: We reserve the right to update or modify our cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting the amended policy on our site. We encourage you to review this page regularly to stay informed about our cancellation policy.

If you have any questions or need further clarification regarding our cancellation policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with your shopping experience at Glorreayah.
Thank you for choosing Glorreayah Couture, we appreciate your understanding and cooperation regarding our cancellation policy.

Shipping and Delivery Policy

At Glorreayah, we’re committed to providing a smooth and effective shipping and delivery experience for our customers. We aim to ensure that your purchases are delivered to you on time and in excellent condition. Below is our shipping and delivery policy, elaborating on our guidelines and procedures for shipping and delivering orders placed on our e-commerce site:

1. Shipping Destinations:

1.1 Local Shipping: We offer online shipping services within the United Arab Emirates, striving to deliver orders to all addresses within our designated shipping areas.
1.2 International Shipping: We also offer international shipping services to our customers outside the United Arab Emirates. We collaborate with reputable shipping companies to ensure the safe and timely delivery of your order to your international destination. Delivery times and shipping costs may vary based on geographic location.

2. Shipping Methods:

We partner with reputable shipping companies to ensure a reliable and safe delivery of your orders. The carrier utilized for your shipment will be determined based on factors like your location, package size, and the shipping method selected during payment.

3. Operational Timing:

3.1 Processing Time: We ensure delivery with a focus on packaging quality and maintaining the elegance of the dress, as per the following procedures:

• Delivery within the United Arab Emirates takes 10 business days for ready-to-wear clothing, while custom-made orders take 30 business days (this may vary based on design).
• For delivery outside the United Arab Emirates, it takes 15 business days for ready-to-wear clothing, and approximately 35 business days for custom-made orders (this may vary based on design).
However, we are not responsible for shipping (or delivery) delays beyond our control, such as customs clearance or carrier issues.

3.2 Order Verification: In some cases, additional verification of information may be required to process your order. This may include verification of payment details or contacting you to confirm specific information. You will be notified of any delay resulting from order verification immediately.

4. Shipment Tracking:

4.1 Tracking Information: Once your order is shipped, we will provide you with a tracking number and instructions on how to track your shipment. You can use this tracking number to monitor your shipment’s progress through the carrier’s website or tracking portal.
4.2 Shipping Updates: We strive to provide timely updates on your shipment’s status. However, please note that tracking information may take some time to update in the carrier’s system. If you have any concerns about your shipment’s status, feel free to contact our customer support team for assistance.

5. Delivery Timeframes:

5.1 Estimated Delivery Time: The estimated delivery time for your order depends on factors like your location, selected shipping method, and the carrier’s service standards. While we do our utmost to meet estimated delivery timeframes, please note that they are provided as general guidelines and are not guaranteed.
5.2 Delays: Sometimes, unexpected circumstances or events beyond our control may cause delays in delivering your order. This includes, but is not limited to, natural disasters or transportation service disruptions. We appreciate your understanding and patience in such situations.

6. Receiving Your Order:

We recommend inspecting your parcel upon delivery to ensure it’s in good condition and all items are present. If you notice any damage or discrepancies, please contact our customer support team immediately to report the issue.

7. Changes to Shipping and Delivery Policy:

We reserve the right to update or modify our shipping and delivery policy at any time without prior notice. Any changes will be effective immediately upon posting the amended policy on our site. We encourage you to review this page regularly to stay informed about our shipping and delivery practices.

If you have any questions or need further clarification regarding our shipping and delivery policy, please contact our customer support team. We’re here to assist you and ensure your satisfaction with your shopping experience at Glorreayah.

Thank you for choosing Glorreayah Couture. We appreciate your understanding and cooperation regarding our shipping and delivery procedures.

Refund and Return Policy

At Glorreayah, we want you to be entirely satisfied with your purchases. We understand that there might be instances where you need to return or exchange an item. Please read our refund and return policy to understand our guidelines and procedures regarding refunds, returns, and exchanges.

1. Eligibility for Return:

1.1 Return Eligibility: For your order to be eligible for return, the item must be unused, in its original condition, and in the original packaging. Please ensure that all tags, labels, and accessories are intact.
1.2 Non-returnable Items: Some items are non-returnable due to hygiene, safety, or if the product is custom designed for you. Custom designed products are not returnable. Please contact us in the event of any dis-satisfaction of the product on its arrival. Any exceptions to our return policy will be clearly mentioned on the product page.

2. Return Process:

2.1 Return Authorization: To initiate a return, please contact our customer support team as soon as possible. Returns must be requested and shipped within 15 days of receipt of the item. You can reach us via:

• Landline: +971 4 2407082
• Mobile: +971 54 3247140
• Email: info@glorreayah.com

Please provide your order details, including the order number, the item(s) you wish to return, and the reason for the return.

2.2 Return Instructions: Our customer support team will provide you with detailed instructions on how to return the item. This may include providing you with a return shipping label or directing you to a specific return address. Please follow the instructions carefully to ensure a smooth return process.

3. Money Refund Process:

3.1 Refund Eligibility: Once we receive the returned product and verify that it meets our return standards, we will process your refund. Refunds are typically issued to the original payment method used for the purchase. Please note that shipping fees, customs charges, and local export/import taxes are non-refundable. (We would of course refund local VAT charges)

3.2 Refund Timeline: The refund process may take several days to complete, depending on the processing time of your payment provider. We will notify you via email once your refund has been processed.
Don’t think the exchange section is applicable, may be removed.

4. Exchanges:

4.1 Exchange Eligibility: If you wish to exchange an item for a different size, color, or style, please contact our customer support team to check availability. Exchanges are subject to stock availability and may not always be possible. In cases where the desired item is unavailable, we will process a refund instead.

4.2 Exchange Process: Our customer support team will provide instructions on how to proceed with the exchange. The item(s) for return and exchange must adhere to the return eligibility criteria mentioned in section 1.

5. Damaged or Defective Items:

Inspection upon Delivery: We recommend inspecting your order upon delivery. If you receive a damaged or defective item (which can happen in very rare cases), please contact our customer support team immediately, providing details and supporting evidence (such as photos) of the issue. We will work with you to resolve the problem promptly.

6. Return Shipping Costs:

6.1 Return Shipping Responsibility: The customer is responsible for the shipping costs associated with returns, unless the received item is damaged, defective, or there was an error on our part.
6.2 Return Shipping Method: We recommend using a trackable shipping service to ensure the safe arrival of the returned product. We are not responsible for any lost or damaged items during return shipping and recommend requesting insured shipping for its return.

7. Policy Updates:

Policy Updates: We reserve the right to update or modify our refund and return policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this page regularly to stay informed about our refund and return procedures.
If you have any questions or need further clarification regarding our refund and return policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with your shopping experience at Glorreayah Couture. Thank you for choosing Glorreayah. We appreciate your understanding and cooperation regarding our refund and return procedures.

If you have any questions about our refund and return policy, feel free to contact us, our contact information is:

• Landline: +971 4 2407082
• Mobile: +971 54 3247140
• Email: info@glorreayah.com