Refund and Return Policy
At Glorreayah, we want you to be entirely satisfied with your purchases. We understand that there might be instances where you need to return or exchange an item. Please read our refund and return policy to understand our guidelines and procedures regarding refunds, returns, and exchanges.
1. Eligibility for Return:
1.1 Return Eligibility: For your order to be eligible for return, the item must be unused, in its original condition, and in the original packaging. Please ensure that all tags, labels, and accessories are intact.
1.2 Non-returnable Items: Some items are non-returnable due to hygiene, safety, or if the product is custom designed for you. Any exceptions to our return policy will be clearly mentioned on the product page.
2. Return Process:
2.1 Return Authorization: To initiate a return, please contact our customer support team as soon as possible. You can reach us via:
- Landline: +971 4 2407082
- Mobile: +971 54 3247140
- Email: info@glorreayah.com
Please provide your order details, including the order number, the item(s) you wish to return, and the reason for the return.
2.2 Return Instructions: Our customer support team will provide you with detailed instructions on how to return the item. This may include providing you with a return shipping label or directing you to a specific return address. Please follow the instructions carefully to ensure a smooth return process.
3. Money Refund Process:
3.1 Refund Eligibility: Once we receive the returned product and verify that it meets our return standards, we will process your refund. Refunds are typically issued to the original payment method used for the purchase. Please note that shipping fees, customs charges, and taxes are non-refundable.
3.2 Refund Timeline: The refund process may take several days to complete, depending on the processing time of your payment provider. We will notify you via email once your refund has been processed.
4. Exchanges:
4.1 Exchange Eligibility: If you wish to exchange an item for a different size, color, or style, please contact our customer support team to check availability. Exchanges are subject to stock availability and may not always be possible. In cases where the desired item is unavailable, we will process a refund instead.
4.2 Exchange Process: Our customer support team will provide instructions on how to proceed with the exchange. The item(s) for return and exchange must adhere to the return eligibility criteria mentioned in section 1.
5. Damaged or Defective Items:
Inspection upon Delivery: We recommend inspecting your order upon delivery. If you receive a damaged or defective item (which can happen in very rare cases), please contact our customer support team immediately, providing details and supporting evidence (such as photos) of the issue. We will work with you to resolve the problem promptly.
6. Return Shipping Costs:
6.1 Return Shipping Responsibility: The customer is responsible for the shipping costs associated with returns, unless the received item is damaged, defective, or there was an error on our part.
6.2 Return Shipping Method: We recommend using a trackable shipping service to ensure the safe arrival of the returned product. We are not responsible for any lost or damaged items during return shipping.
7. Policy Updates:
Policy Updates: We reserve the right to update or modify our refund and return policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this page regularly to stay informed about our refund and return procedures.
If you have any questions or need further clarification regarding our refund and return policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with your shopping experience at Glorreayah. Thank you for choosing Glorreayah. We appreciate your understanding and cooperation regarding our refund and return procedures.
If you have any questions about our refund and return policy, feel free to contact us, our contact information is:
- Landline: +971 4 2407082
- Mobile: +971 54 3247140
- Email: info@glorreayah.com
