Cancellation Policy

At Glorreayah, we understand that circumstances may arise where you need to cancel your order. We aim to provide a smooth shopping experience and meet your needs to the best of our ability. Please review our cancellation policy below to understand the guidelines and procedures for canceling an order placed on our e-commerce site.

1. Cancellation Request

• Cancellation Period: We understand that desires may change, so we strive to ensure your complete satisfaction with everything you purchase from Glorreayah, but in the event of a return decision, we would like to point out that returns are only allowed for ready-made clothing (the return includes only the value of the dress or product and does not include the cost of delivery), while unfortunately, returns for custom-made products are not allowed.

1.2 Cancellation Request: To request a cancellation, please contact our customer support team as soon as possible. You can reach us via:

• Landline: +971 4 2407082
• Mobile: +971 54 3247140
• Email: info@glorreayah.com

Please provide your order details, including the order number, so we can assist you promptly.

2. Refund Process

2.1 Refund Eligibility: If your order is eligible for cancellation, we will initiate the refund process using the same method you used to pay as soon as possible.

2.2 Refund Method: Refunds will be issued using the original payment method used during the purchase. It may take some time for the refunded amount to appear in your account, depending on your bank or payment provider.

3. Order Modifications

Modification Requests: If you wish to modify your order after submitting it, please contact our customer support team as soon as possible. We will do our utmost to accommodate your requests; however, please note that order modifications are subject to availability and may not always be possible, especially if the order has already been processed for shipping.

4. Out of Stock Items

Availability: On rare occasions, some items may become unavailable after placing the order. If any item in your order is out of stock, we will notify you immediately and offer alternatives if available. You will have the option to proceed with the modified order, replace the item with another product, or cancel the affected item or the entire order.

5. Changes to the Cancellation Policy

Policy Updates: We reserve the right to update or modify our cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting the amended policy on our site. We encourage you to review this page regularly to stay informed about our cancellation policy.

If you have any questions or need further clarification regarding our cancellation policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with your shopping experience at Glorreayah.

Thank you for choosing Glorreayah, we appreciate your understanding and cooperation regarding our cancellation policy.