Shipping and Delivery Policy

At Glorreayah, we’re committed to providing a smooth and effective shipping and delivery experience for our customers. We aim to ensure that your purchases are delivered to you on time and in excellent condition. Below is our shipping and delivery policy, elaborating on our guidelines and procedures for shipping and delivering orders placed on our e-commerce site:

1. Shipping Destinations:

1.1 Local Shipping: We offer online shipping services within the United Arab Emirates, striving to deliver orders to all addresses within our designated shipping areas.

1.2 International Shipping: We also offer international shipping services to our customers outside the United Arab Emirates. We collaborate with reputable shipping companies to ensure the safe and timely delivery of your order to your international destination. Delivery times and shipping costs may vary based on geographic location.

2. Shipping Methods:

We partner with reputable shipping companies to ensure a reliable and safe delivery of your orders. The carrier utilized for your shipment will be determined based on factors like your location, package size, and the shipping method selected during payment.

3. Operational Timing:

3.1 Processing Time: We ensure delivery with a focus on packaging quality and maintaining the elegance of the dress, as per the following procedures:

• Delivery within the United Arab Emirates takes 10 business days for ready-to-wear clothing, while custom-made orders take 30 business days (this may vary based on design).
• For delivery outside the United Arab Emirates, it takes 15 business days for ready-to-wear clothing, and approximately 35 business days for custom-made orders (this may vary based on design).

However, we are not responsible for shipping (or delivery) delays beyond our control, such as customs clearance or carrier issues.

3.2 Order Verification: In some cases, additional verification of information may be required to process your order. This may include verification of payment details or contacting you to confirm specific information. You will be notified of any delay resulting from order verification immediately.

4. Shipment Tracking:

4.1 Tracking Information: Once your order is shipped, we will provide you with a tracking number and instructions on how to track your shipment. You can use this tracking number to monitor your shipment’s progress through the carrier’s website or tracking portal.

4.2 Shipping Updates: We strive to provide timely updates on your shipment’s status. However, please note that tracking information may take some time to update in the carrier’s system. If you have any concerns about your shipment’s status, feel free to contact our customer support team for assistance.

5. Delivery Timeframes:

5.1 Estimated Delivery Time: The estimated delivery time for your order depends on factors like your location, selected shipping method, and the carrier’s service standards. While we do our utmost to meet estimated delivery timeframes, please note that they are provided as general guidelines and are not guaranteed.

5.2 Delays: Sometimes, unexpected circumstances or events beyond our control may cause delays in delivering your order. This includes, but is not limited to, natural disasters or transportation service disruptions. We appreciate your understanding and patience in such situations.

6. Receiving Your Order:

We recommend inspecting your parcel upon delivery to ensure it’s in good condition and all items are present. If you notice any damage or discrepancies, please contact our customer support team immediately to report the issue.

7. Changes to Shipping and Delivery Policy:

We reserve the right to update or modify our shipping and delivery policy at any time without prior notice. Any changes will be effective immediately upon posting the amended policy on our site. We encourage you to review this page regularly to stay informed about our shipping and delivery practices.

If you have any questions or need further clarification regarding our shipping and delivery policy, please contact our customer support team. We’re here to assist you and ensure your satisfaction with your shopping experience at Glorreayah.

Thank you for choosing Glorreayah. We appreciate your understanding and cooperation regarding our shipping and delivery procedures.